Swanswell’s response to the Francis report

21 May 2013

Swanswell responds to the final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry.

Debbie Bannigan, Swanswell’s Chief Executive, said: ‘We welcome the recommendations and general approach of the Francis report, which highlights a number of issues that all services must take on board and apply to their every day work.

We agree that high quality care should be at the centre of every aspect of a service user’s recovery journey. The sad events at Mid Staffordshire should act as a catalyst for joined-up change – something Swanswell believes is essential to provide safe and individualised care.

Although we’re not an NHS organisation, we work closely with health services on a daily basis, sharing best practice and building on decades of experience so that service users and their families have the best treatment and support possible.

We’re a responsible organisation, so we’re already doing many of the industry-wide recommendations while, at the same time, enhancing our services with new ways of working identified within this report, which we’d be happy to share with colleagues across our sector.

‘Building on our values to be trustworthy and clear in everything we do, we’ve already revisited and strengthened our Whistleblowing Policy.

As we move in to a new commissioning environment using payment-by-results, it’s vital that health services ensure a central focus on the needs of service users and their families whilst appreciating that targets are required to progress.

‘It’s about helping people to get well and stay well, and achieving targets, something that, at Swanswell, we’ve been able to demonstrate through our track record of success.’

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