Swanswell wins Midlands Service Provider of the Year
02 February 2011
Swanswell has been named as the Midlands Service Provider of the Year at a prestigious business awards ceremony.
Swanswell - a national charity which wants to achieve a society free from problem alcohol and drug use - was recognised for ‘outstanding standards of customer service delivered by a business’ at the Midlands Business Awards last week (28 January).
The event attracts nominations from hundreds of organisations across the region and was held at the Hilton Birmingham Metropole Hotel.
A typical example of Swanswell’s outstanding customer service is that 98 per cent of the 6,095 people who received treatment last year, would recommend the charity to others.
Swanswell’s Hospital Liaison Service was showcased as part of the awards submission. Staff talk to patients in Coventry’s University Hospital, who’ve been admitted for alcohol-related causes, taking help to them at a time when they are most likely to want change.
Last year, 82 per cent of the patients referred to the Hospital Liaison Service weren’t re-referred back to Swanswell after treatment.
Swanswell’s unique online help service on the social networking site ‘Netmums’, which provides advice through their virtual coffee shop, also bolstered the national charity’s case with judges. Swanswell’s posts were viewed 137,114 times last year – with 89 per cent of people who posted saying they were better informed as a result.
Mick Wells, Chair of Trustees at Swanswell, received the award and said: ‘We’re delighted to have received this award which recognises Swanswell as having outstanding standards of customer service.
‘It’s testament to our staff who work incredibly hard and is a great indication of our commitment to helping people with substance misuse problems change and be happy.’
Debbie Bannigan, Chief Executive of Swanswell, added: ‘This recognition comes at a very exciting time for us and as Swanswell continues to grow, we want people to rest-assured that our drive and determination will do so too.’