Swanswell to offer vital telephone support over August bank holiday

23 August 2012

Swanswell’s offering vital support to people affected by substance misuse in Sandwell, Birmingham, Barnsley, Coventry, Warwickshire, Leicestershire and Rutland over the August bank holiday.

Since 2011, Swanswell – a national charity which wants to achieve a society free from problem drug and alcohol use – has been operating a special bank holiday telephone service for clients affected by drug and alcohol misuse, in addition to the usual support offered at all other times.

From this August bank holiday (27 August), Swanswell will also be offering face-to-face appointments or drop-in sessions during public holidays in the majority of its offices, at a time when many other services are closed.

The bank holiday service will be available on Monday 27 August from 9.00am to 5.00pm by calling 0300 303 5000 (calls charged at standard rate) to clients using all Swanswell services including the carer support service in Barnsley.

In addition, Swanswell will also be providing face-to-face appointments for clients in Birmingham at its office in Ruskin Chambers on Corporation Street.

Team members at Swanswell’s office in Coalville (High Street) will be offering a needle exchange and a drop-in service for clients in Leicestershire and Rutland.

For clients using Swanswell’s Supporting People Service in Coventry and Warwickshire, face-to-face appointments are being provided at the Norton Street office in Coventry.

Structured telephone interventions will be available through planned appointments for clients in Sandwell who are registered with Swanswell at Metro Court in West Bromwich.

Swanswell’s services will be open as usual from Tuesday 28 August 2012 (please note, the 0300 303 5000 number is only for the bank holiday support, except in Leicestershire and Rutland. Please use the usual contact details at all other times).

Debbie Bannigan, Swanswell’s Chief Executive, said: ‘We know bank holiday periods are often difficult for clients affected by drug and alcohol misuse, so we’re one of only a few organisations to offer this support when others are closed.

It’s part of Swanswell’s commitment to ensuring people continue to have the opportunity to change and be happy.’

To get in contact with the nearest Swanswell service to you, visit the 'Contact us' page.

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