Terms and conditions

What our terms and conditions cover

The following terms and conditions cover your use of our website. All our products have their own terms and conditions. We’ll presume that you’ll read both these terms and those on any other pages of the website. If there’s any conflict between the various terms and conditions, it’s the ones applicable to the product that prevail.

Amending our terms and conditions

We may change the information on the pages of the website at any time, without letting you know in advance. We may also change these terms at any time, simply by updating this page. You should therefore visit these terms and conditions regularly, particularly as we’ll presume that you agree to any changes if you continue to access the website.

No advice

Our website contains information and opinions. We don’t recommend you take it as advice or a recommendation to any particular products.

Website users

The website is meant to be used by people who live in the UK and much of the information displayed has been tailored especially for them. Therefore, we cannot guarantee that it’s suitable for use by people who live elsewhere.

As you’re responsible for use of the website by any other person using your computer, it’s your responsibility to make sure that they’re aware of the terms and conditions of use.

No warranties

We’ve tried as hard as possible to make sure all the information on the website is accurate, complete, correct and current. However, all data/information displayed on the website is correct at time of publication only, so we can’t be held responsible for any errors.

You use the website at your own risk. We’re not liable for any loss or damage which you may incur as a result of using the website.

We don’t promise that the website will always be available or will meet your requirements. We can’t guarantee that access will be uninterrupted or that there will be no failures, errors or omissions. We can’t promise that transmitted information won’t be lost, that no viruses or other destructive software will be sent to you, or that your computer system won’t be damaged. It’s your responsibility to protect and back-up any data and equipment and to take reasonable precautions to scan for viruses.

We don’t provide any guarantees about the accuracy, functionality or performance of any third party software used in connection with the website.

Third party sites and endorsements

You’ll find a number of hypertext links to other locations on the internet from our website. These are for information purposes only. We’re not responsible for the content of any other websites or pages linked to our website and haven’t verified the information on them. You follow links to other websites or pages at your own risk and we’re not responsible for any damages which may arise from the link.

Links to sites containing downloadable software are provided for your convenience. Again, we’re not responsible for any difficulties you may have downloading the software or the consequences of doing so.

Please remember that use of any software you download may be governed by a licence agreement.

None of the information on our website implies that we endorse or approve any third parties or the service they provide, although we always attempt to select reputable sites and sources of information.


We’re unable to guarantee that messages sent over the internet are completely secure, as they can be intercepted, lost or corrupted. We aren’t therefore responsible for the accuracy of any messages sent by email over the internet - whether from us to you or from you to us.


The copyright for all the information on each screen and page of our website is owned by or licensed to Swanswell, unless we state that it belongs to someone else. You may copy, download or temporarily store extracts from our website for your personal use or to help you use our products or services. You must not alter anything. You can’t use the information in any other way without our written permission.

Your queries

If you have an enquiry or concern about these terms, please contact us.

Upon written request, we’ll provide you with a readable copy of any personal data which we hold for you. There’s an administration charge for this information and you’ll need to provide legal proof of your identity. If you’d like us to send you details of your personal records, please write to:

Head Office
Suite 5
Hilton House
Corporation Street
CV21 2DN

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